AnswerWorks — Privacy Policy
Effective October 2026
The short version
We collect what the front desk needs to answer calls and deliver leads. We use it to run the service. We never sell it. Mobile information and opt-in consent are never shared with third parties for marketing.
What we collect
- Lead information from calls and chats the front desk handles: the caller's name, callback number, the work they're requesting, and preferred times.
- Call recordings and transcripts of conversations the front desk handles, so the business can audit anything the front desk said.
- Business and account details our clients give us: services, hours, service area, contact information, and billing details handled through Stripe.
- Contact details when you reach out to us or sign up, such as your name, email address, and phone number.
How we use it
- To answer calls and chats in the business's name and capture leads.
- To deliver every captured lead to the business it belongs to, in writing, along with recordings and transcripts where the phone service applies.
- To send lead alerts, appointment confirmations and reminders, and monthly reports.
- To set up, support, and bill for the service.
What we never do
- We never sell personal information — not leads, not caller data, not client data.
- Mobile information and opt-in consent data will not be shared with third parties or affiliates for marketing or promotional purposes.
- We don't use your customers' information to market anything to them for anyone else.
Who handles data to run the service
We rely on service providers — phone carriers, our voice platform, email delivery, and Stripe for payments — strictly to operate the front desk. They process information only to provide their part of the service, not for their own marketing. Lead data is delivered to the business the caller contacted, for that business's own follow-up.
Text messaging
Where texting is offered, we send texts only with consent — for example, when someone asks on a call to have details texted to their phone, or when a client enables appointment confirmations and reminders for their customers. Message frequency varies with your calls and appointments. Message and data rates may apply. Reply STOP to opt out of texts at any time, and HELP for help. Opting out of texts never affects the rest of the service.
How long we keep it
We store lead data, recordings, and transcripts only as long as needed to run and support the service. If you're a client and you cancel, ask us and we'll delete your stored lead data.
Questions
Questions about this policy or your information: email Cooper at cooper@getanswerworks.com — AnswerWorks, Cumberland, WI.