AnswerWorks

AnswerWorks — Terms of Service

Effective October 2026

The short version

AnswerWorks answers your calls with an AI front desk, captures leads, and delivers them to you in writing. You review your leads and follow up — the follow-up is yours. We're not liable for jobs or revenue you don't win. Details below.

  1. 1. The service

    AnswerWorks provides an AI-powered answering and lead-capture service ("front desk") for your business: answering calls and chats, capturing caller information (name, callback number, requested work, preferred times), booking estimate/service appointments as preferences or, where enabled, on your calendar, and delivering every captured lead to you in writing, with call recordings and transcripts where the phone tier applies.

  2. 2. AI disclosure

    Your callers are answered by an artificial-intelligence system, not a human employee. Calls may be recorded and transcribed. You are responsible for any recording-consent notices your state or your business requires beyond the disclosures the system makes.

  3. 3. Your facts, your accuracy

    The front desk states only the business facts you give us or approve (services, hours, service area). You are responsible for keeping those facts current and telling us when they change.

  4. 4. Leads are best-effort

    Transcription and lead capture are provided on a best-efforts basis. Speech recognition can mishear; that is why callback numbers are read back to callers for confirmation. AnswerWorks does not guarantee that every call is answered perfectly, every lead is complete, or any lead becomes a job.

  5. 5. Follow-up is yours

    AnswerWorks captures and delivers leads; contacting the customer, quoting, scheduling the actual work, and performing it are your business's responsibility. A delivered lead that is not followed up is not an AnswerWorks failure.

  6. 6. No advice

    The front desk does not give your customers professional, safety, medical, or pricing advice. In emergencies it directs callers to 911 and flags the call to you as urgent.

  7. 7. Limitation of liability

    To the maximum extent allowed by law: AnswerWorks is not liable for lost jobs, lost profits, or other indirect/consequential damages arising from the service, a missed or imperfect lead, downtime, or a transcription error. AnswerWorks' total liability for any claim is limited to the fees you paid AnswerWorks in the three (3) months before the claim.

  8. 8. Fees

    Setup is one-time; the monthly tier is billed in advance through Stripe and continues until cancelled. Founding pricing, where offered, is locked for the life of the subscription while the account stays in good standing. You can cancel anytime from the customer portal; cancellation takes effect at the end of the paid period. Setup fees are earned on delivery of your front desk and are non-refundable once your front desk is live.

  9. 9. Your customers' information

    Lead data (names, numbers, job details, recordings, transcripts) is delivered to you for your business use. AnswerWorks stores it only as long as needed to run and support the service and does not sell it.

  10. 10. Changes

    We may update these terms; material changes will be emailed to you and take effect the following billing cycle. Continuing the service after that means you accept the updated terms.